Policy

OUR POLICY- LUV NAILS LOUNGE

The purpose of this policy is to advise you as our customer, as to the services that can be expected from Nails with Love, and the steps and procedures that can be taken if you, the customer are not satisfied with the services you receive from Nails with Love.

• What we offer

o Manicure & Spa Pedicure

o Artificial Nails

o Nail Arts

o Eye Lashes

• Refunds

- If your nails become scratched or misshaped we will fix them if you notify the salon at which you received the service within 24 hours of the service

- You must arrange an appointment to have your nails fixed within 7 days after your initial service.

- We will not offer any refund or credit note because you have simply changed your mind.

- We will re-do any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work

- As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails

- We will charge you for the costs of any repairs or replacements that we have to carry out because of the damage that you have caused.

- For example, due to your own lack of/care for your nails, or the finish to your nails, they are damaged (in that they are broken, chipped, or start to lift).

- If you have any questions on how to care for your nails, please ask the nail technician

SORRY NO REFUND AFTER SERVICE

• Punctuality

Please contact a salon coordinator if it appears that you are going to be late for an appointment. If you are expecting to be more than ten minutes late, we cannot guarantee completion of the services booked but as always, we'll make every effort to do so.

• Personal Items

Nails with Love is not responsible for any personal items that have been damaged during services. Please be extra careful when handling polishes and check if any belongings are left behind

• Payment Methods

Cash, Visa, MasterCard, Discover, and Passion Nails Gift Certificates are acceptable tenders for all services and products.

We also accept VENMO, ZELLE, APPLE CASH, CASH APP.

All other forms of payments, including checks will not be accepted.

• Gift Card/Voucher Terms of Use

No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.

Validity and expiry of Gift Cards: We are not liable to redeem any Gift Card that is presented for redemption after the expiry date.

1. Clients should expect nail extensions to gradually wear off with time. Extensive exposure to water or cleaning chemicals increases the likelihood of the lifting of the nail extensions. We recommend nail enhancements or refills every 2-3 weeks. The long wear of nail polish is also dependent on wear & tear clients should expect it to chip or peel. Regular polishes may last up to 3 days and Gel Polishes should be guaranteed up to 2 weeks, however this is also dependent on the situation.

2. You need to visit your favorite nail technician every 2 to 3 weeks to fill in the space created by the growth of your natural nails. The duration of acrylics can vary from one person to another. Nevertheless, experts advise that you should never go beyond three weeks without going for a fill and nail treatment. This helps to take the pressure from the lifted expansion off your natural nails. It can also lower your risk of a fungal infection.

3. You are paying for the artist's time, product, and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary express touch-up if it is at the fault of the application or product. Any concerns addressed after 48 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

4. Warranty: The nail shop gives the customer one week (7 days) guarantee on the treatment and products. This warranty is void if:

The customer has the (artificial) nails serviced by another nail shop.

The customer works without gloves with harsh chemicals.

The customer has the artificial nails bitten or intentionally aborted.

The customer used products other than those recommended by the nail shop for the maintenance of the (artificial) nails.

The customer has not followed the advice from the nail shop for the home care of (artificial) nails the customer neglects the advice to seek medical help.

The customer did not use the products according to the instructions.

5. Complaints

If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 3 working days after discovery in writing or by telephone to the nail shop. (Salon Name) must give the complainant adequate response within 3 working days.

If a complaint is justified, the nail shop will perform the agreed-on treatment again.

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